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Privacy policy

This Privacy Policy explains how Diventerra (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://diventerra.com (the “Site”) and use our services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We use the information you give us to help our business run smoothly, to process payments and other transactions, to make our services better and more enjoyable for you, and to keep everything safe and secure.

Information You Provide

When interacting with our store, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (securely processed by third-party providers)
  • Order history and transaction details
  • Account login credentials (if applicable)
  • Customer service communications

Automatically Collected Data

When you visit our website, we automatically gather some information from you. This is done using things like cookies, which are small files that help us understand how you're using our site. The information we collect includes:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and browsing behavior
  • Referring websites

Information from Third Parties

We might get information from people we trust, like:

  • Payment processors
  • Shipping and logistics providers
  • Analytics and marketing platforms

2. How We Use Your Information

Your personal data is used to:

  • Process and deliver your orders
  • Send confirmations and shipping updates
  • Provide customer support
  • Improve website performance and user experience
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • We'll send you marketing messages if the law allows it or if you've given us your okay

We process your data in accordance with applicable laws, including the California Consumer Privacy Act (CCPA), where applicable.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure the Site functions properly
  • Analyze traffic and performance
  • Enhance and personalize your browsing experience

You can control or turn off cookies in your browser settings, but this might affect how some things work.

4. Sharing of Information

We do not sell your personal information to third parties.

We may share your information with:

  • Service providers (such as payment processors, shipping carriers, and hosting providers)
  • Analytics and marketing partners when necessary and compliant with applicable laws
  • Government or legal authorities if required by law

When other companies or people are working with your information, they have to make sure it's safe and only use it for the reasons they're supposed to.

5. Data Processing and Storage

We're based in the United States, so when you use our services, your information might be processed and stored here in the U.S. This means that your data could be handled by our teams or systems located within the country.

6. External Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage reviewing their policies before sharing personal data.

7. Children’s Privacy

Our services are for people who are 18 years old or more. We don't collect personal info from kids on purpose.

If we find out that this kind of data has been gathered, we'll do what it takes to get rid of it.

8. Data Security and Retention

We implement reasonable security measures to protect your personal data. However, no system is completely secure.

Your information is retained only as long as necessary to:

  • Fulfill orders and provide services
  • Meet legal and regulatory requirements
  • Support legitimate business operations

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications
  • Restrict or object to certain processing activities

If you want to use your rights, just get in touch with us at support@diventerra.com. We might need to check who you are first.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Diventerra

Address: 49 Gardner St, Worcester, MA 01610, USA
Email: support@diventerra.com
Phone: +15085523145

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond within 24 hours during business days.