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Shipping policy

At Diventerra, we're all about making sure your delivery goes off without a hitch. So, we're happy to say that we offer free shipping on every single order within the United States - it's just one of the ways we're working to make your experience with us as smooth and hassle-free as possible.

1. Shipping Coverage

We currently ship within the United States only.

At this time, international shipping is not available.

2. Order Processing & Delivery Time

We aim to process and deliver your orders as efficiently as possible:

  • Order Cut-Off Time:
    Orders placed after 5:00 PM (EST) will be processed on the next business day
  • Processing Time:
    Orders are prepared within 1–2 business days (Monday–Friday)
  • Transit Time:
    Once shipped, delivery typically takes 2–3 business days (Monday–Friday)
  • Estimated Delivery Time:
    Most orders are delivered within 3–5 business days from the date of purchase (Monday–Friday)

After processing, your order is handed over to our shipping partners for final delivery.

3. Shipping Cost

We've made it easy for you to get your stuff without extra costs, every order comes with free standard shipping, no matter how much you're buying.

4. Shipping Partners

To ensure dependable delivery, we work with trusted shipping partners such as:

  • USPS
  • UPS

5. Shipping Limitations

  • International Orders: Not available at this time
  • PO Boxes: We currently do not ship to PO Box addresses

6. Order Tracking

After we ship your order, you'll get an email to confirm it's on its way, and this email will have your tracking number in it, so you can keep an eye on where your package is.

You can easily keep an eye on your shipment using this tool. Alternatively, you can also check on the status of your order by visiting our Order Tracking Page, where you'll be able to get the latest updates on its progress.

7. Delays, Lost, or Damaged Packages

If your order is delayed beyond the estimated timeframe, arrives damaged, or appears to be lost, please contact us as soon as possible.

We're going to look into this and try to fix it as soon as possible.

8. Contact Information

If you have any questions regarding Shipping Policy, feel free to contact us:

Diventerra

Address: 49 Gardner St, Worcester, MA 01610, USA
Email: support@diventerra.com
Phone: +15085523145

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond within 24 hours during business days.